Customer Service

For common questions, please check out the Bubbie's Goodies FAQ .
 
PRODUCTION TIME
All personalized and made-to-order gifts take approximately 10-14 days- from start to finish.
 
SHIPPING
Once your gift is complete, Bubbie's Goodies will ship your gift via UPS. You can ship your gift directly to the recipient, or to yourself- just specify when checking out on our website. We will email you a tracking number as soon as we ship your item.
 
Shipping costs vary per item. Frames cost $18 to ship and burp cloths cost $8. The rates get better when you add more gifts to your order.
 
ORDER CHANGES & CANCELLATIONS
Bubbie's Goodies offers you a 24 hour period to change or cancel your order. Send Justine an email at justine@bubbiesgoodies.com or give her a call at 818-517-1311. Order cancellations will be refunded within 7 business days. Due to the nature of our personalized and made-to-order gifts, we cannot accept order changes or cancellations after this 24 hour grace period.
 
RETURN POLICY
Bubbie's Goodies holds high standards, and should we make an error, we are happy for fix the error free of charge and as quickly as we can. If you happen to enter incorrect information for a personalized gift, and miss the 24 hour grace period, we will give you our best rate for correcting the mistake. Due to the nature of our personalized and made-to-order gifts, we cannot accept returns.
 
STILL HAVE QUESTIONS?
Call Justine at 818-517-1311 or send us a message on our Contact Page.
 

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